QA and compliance audit for AI voice agents

Every AI agent call checked.
Every release proven.

Loops grades every call your AI agents make against your own standard operating procedures (SOP), catches the release that broke a rule, and shows what each release earned.

Start a free 30-day audit See how it works

Works withRetellVapiBlandElevenLabsLiveKitPipecatin-house agents

Watch the 30-second explainer

One call graded against the SOP, a release that broke one rule, and what the release earned. Sample data.

3 agenciesUS collection floors where Loops audits every AI call

100% of callsgraded, not the 1 to 3% teams check by hand

72 hoursfrom your rule approval to your first audit

The gap

Your agent is live. Can you prove it's working?

Compliance

Is it following our rules?

Today, 1 to 3% of calls get checked by hand.

Operations

Is the new version better or worse?

Tests pass. Live calls drift.

Finance

What is it earning us?

Minutes and containment, not dollars.

>40%

of agentic AI projects will be canceled by the end of 2027 because of escalating costs, unclear business value or inadequate risk controls. Loops puts evidence behind the last two, call by call. Source: Gartner, June 2025

How it works

One loop, from your rules to your results

Four steps, then the loop closes: fix a rule once, and the next release is proven against the last.

1Start from your rules

Your SOP is the rubric

Upload the SOP you already have. Loops splits it into numbered rules, and your compliance lead approves them before anything is graded.

Collections SOP · rev 7Approved

1.2Confirm the right person before any account detail
2.3Give the debt collection disclosure before discussing the debt
3.2Offer a payment plan before asking for the full balance
4.1Log the promise to pay with log_promise

4 of 41 rules shownEach rule cites its SOP line

2Check every call

Every call graded, with evidence

Loops grades each call, AI or human, rule by rule. Every verdict quotes the line it relied on, and Loops checks that required tool calls actually fired.

Call 8f3a-2291 · agent v14Sample

AgentHi, this is Maya on a recorded line. Am I speaking with Daniel Reyes?

CustomerYes, that's me.

AgentYour balance with Alder Card is $1,284.16, 94 days past due.

2.3 missed · no disclosure before the debt

AgentYou're set for $107 on October 3.

4.1 met · log_promise fired at 00:39

8 rules checked7 met · 1 missed

3Prove every release

See exactly what a release broke

Compare each rule's miss rate, this release against the last, and open the calls behind any number that moved.

Missed-rule rate · v13 → v14Sample

1.2Identity1.4% → 0.8%

2.3Disclosure0.3% → 1.9%

3.2Offer a plan9.8% → 5.1%

4.1Log the promise6.5% → 3.2%

Tests passed. v14 still broke 2.3.190 calls to review

4See what it earned

A dollar figure on every release

Join calls to your payment records and see what each release earned or cost, next to the rule changes that explain it.

v14 vs v13 · per 10,000 callsSample

+$18,400more in payments posted

Promise-to-pay rate: 31.2% → 34.0%
Cost per resolved call: $4.10 → $3.62

Fix the rule once.

Loops drafts the updated prompt, tests and checks. Your team reviews and ships them. Loops never writes to your agent.

v15 proven against v14

Watch

Loops in 30 seconds

Two short explainers, captioned.

How Loops worksFrom your SOP to a proven release, in one loop.

The release that passed every testWhat the tests missed, and what the release earned.

Independent by design

The builder builds. Loops keeps score.

A platform can't referee its own product. Loops sits above whichever one you use and has no stake in the number.

You

Plan

Write and approve the SOP.

Your platform or team

Build

Retell, Vapi, Bland, ElevenLabs or your own code runs the agent.

Loops

Test, check, prove

Grades every call and every release against your rules.

You, with Loops' drafts

Improve

Your team reviews the drafted fix and decides what ships.

Compare

Where other tools stop

Platform QA and test tools are good at their jobs. Loops does a narrower one, and most teams use it alongside both.

Capability	LoopsIndependent audit	Platform QARetell, Vapi, Bland	Agent test toolsCoval, Cekura, Hamming	QA team todayManual sampling
Graded against your own SOP, rule by rule	Approved, versioned rules	Custom criteria, their format	Custom metrics, their format	On the calls they sample
Every production call, not a sample	Every call	Their own calls	Varies by tool	1 to 3% by hand
Human and AI calls on one rubric	Same rules, same screen	AI only	AI only	Humans only
This release against the last, per rule, in production	With the calls attached	Versions, no per-rule diff	Mostly before release	No
Dollars per release from your payment records	Yes	No	No	No
Independent of whoever runs the agent	Yes	Part of the platform	Yes	Yes
Real-time latency and interruption monitoring	No, Loops grades after the call	Yes	Yes	No

Based on each vendor's public documentation, September 2026. If a cell is out of date, tell us through the form and we'll fix it.

Regulated floors

Rules that matter where you operate

Start from a library of regulatory rules for your industry, then add your own.

Live today

Collections

FDCPA · Reg F · TCPA · state rules

Disclosure before discussing the debt
Right party before any account detail
Seven calls in seven days, with your dial log
Calling hours in the consumer's time zone
Stop, dispute and attorney requests honored and logged
Voicemails kept to Reg F's limited-content message

Rule library ready

Insurance

State unfair claims practices laws

Verify the policyholder before discussing a claim
Never promise a claim outcome
Explain how to appeal a decision

Rule library ready

Healthcare patient access

HIPAA · billing and scheduling

Verify two identifiers before any balance, appointment or insurance detail
Quote only the balance your billing system returned on that call
Mention financial assistance before asking for payment
No diagnosis, procedure or balance on voicemail

Security and data

What Loops can touch, and what it can't

Reads calls, nothing else

Where your platform offers read-only keys, we use one. Where it doesn't, we use a dedicated key only to read calls, and log every request.

Never writes to your agent

Prompt changes arrive as drafts for your team. Loops can't edit prompts, flows, settings or numbers.

Test calls are opt-in

Pre-release runs use a separate permission, limited to a test agent you name. Leave it off and Loops still compares releases on live calls.

US data, encrypted

Call data is stored and processed in the United States and encrypted in transit and at rest. You set how long we keep it.

No training on your calls

Nothing you send trains any model, ours or a provider's.

Paperwork before access

NDA and DPA, plus a BAA for healthcare, signed before we receive a key. Our SOC 2 Type II report and bridge letter come with the security packet, under NDA.

The free audit

Your first 30 days

No build work on Retell, Vapi, Bland or ElevenLabs. LiveKit, Pipecat and in-house agents add a small SDK.

Day 0
Connect
Sign the NDA and DPA (and a BAA for healthcare), connect your platform, choose which calls to include and send your SOP.
Days 1 to 2
Approve the rules
Your compliance lead reviews each rule beside the SOP text it came from.
+72 hours
First audit
Last month's calls, graded rule by rule, with the evidence for every verdict.
Day 30
Your report
Yours to keep, including how often Loops agreed with your QA reviewers. If you don't continue, we delete your calls, transcripts and recordings within 30 days and confirm it in writing.

FAQ

Questions buyers ask first

What is Loops?

Loops is independent QA and compliance audit software for AI voice agents. It grades every call against your own SOP, rule by rule, with the transcript line as evidence, compares each release with the last, and reports what each release earned from your payment records.

How do I audit a Retell or Vapi agent against my SOP?

Give Loops an API key from your platform and upload your SOP. Loops splits the SOP into numbered rules for your compliance lead to approve, backfills last month's calls, and returns the first audit within 72 hours of approval.

Does Loops work with LiveKit, Pipecat or in-house agents?

Yes, through the Loops SDK for Python or Node. After each call ends, it sends the transcript, tool calls and agent version, off the audio path, so it never slows a live call.

How does Loops know a new release regressed?

Every call carries the agent version your platform records, or a version tag you set. Loops compares each rule's miss rate between versions on live calls and lists the calls behind any change. Optional pre-release test calls catch problems before a release ships.

How is a dollar figure tied to a release?

Send a daily payments file from your collection or billing system (account ID, amount, date posted). A payment counts toward the release that handled the account's last call before it posted, within a window you set, 30 days by default. Releases are compared on calls from the same weeks, the same clients and similar balance and age bands, and the report shows the range around every figure and says when a difference is too small to call.

Does Loops change my agent or write my prompts?

No. Loops never writes to your platform. When you fix a rule, it drafts the prompt change, tests and checks for your team to review, and your team decides what ships.

What can I hand an examiner or a client auditor?

For any call, account or date range: each rule's verdict, the quoted line, the tool-call record, the rule version and who approved it, and any reviewer override with who made it and when. Export it as PDF or CSV.

Can verdicts flow into our own systems?

Yes. Every verdict, with its rule number, the quoted line and the call ID, exports as CSV and is available to your CRM or compliance log by API.

How accurate is the audit?

Every verdict quotes the line and the tool-call record it relied on, so a reviewer can check it in seconds. When a transcript can't settle a rule, Loops marks the call for review rather than guessing. Your QA team can overturn any verdict, and your day-30 report measures how often Loops agreed with your reviewers on your own calls.

Can Loops audit human agents too?

Yes. Send recordings from your human floor by upload or SFTP, and they're graded against the same rules as your AI agent, on the same screen.

Does it catch rules that span several calls, like Reg F's seven calls in seven days?

Yes, when you send your dial log. Without it, Loops grades what happens inside each call and marks cross-call rules as not checked.

Can a CRM or voice agent platform offer Loops to its clients?

Yes. Each of your clients approves its own rules and gets its own report, and their calls stay separate. Tell us about your platform through the form and we'll walk through how verdicts come back to you.

Every AI agent call checked.Every release proven.